IT Support
Experiencing IT Challenges? We’ve Got You Covered
In the business world, IT hiccups can take various forms, from a minor technical glitch to a major data security breach. At Artemis, we recognise the importance of minimising disruptions. When your business faces data loss or technology issues, we partner with leading business continuity specialists to deliver the right solutions. Our dedicated team is committed to swiftly restoring your data and ensuring you’re back on track with innovative and dependable technology assistance.
YOUR CHALLENGES
Your Day-to Day Challenges?
Slow Response Times?
If your IT provider isn’t quick to resolve your issues, lacks proactive problem prevention, and doesn’t tailor technology to your business, you deserve better support.
Too Much Technical Jargon?
Are you frequently overwhelmed by complex and unnecessary technical jargon? A reliable provider should understand your business and communicate effectively without drowning you in technical terms.
Unreliable Support?
IT problems, whether minor or major, can significantly disrupt your business operations. Downtime leads to negative publicity and impacts your future prospects, emphasising the importance of a dependable support system.
IT Support From Artemis Includes:
Flexible And Tailored Support Plans
Flexible support plans to meet your business requirements; enjoy the peace of mind of a fixed monthly fee or pay as you use. Benefit from our standard help desk hours (8.30am to 5.30pm, Monday to Friday), or upgrade to Enhanced Care, with around the clock support.
Our fixed monthly support plans include unlimited remote and on-site support by phone, email, web, and chat. Check the status of your tickets, approve works, and download invoices from our online customer portal.
Around The Clock Network Monitoring
As an Artemis customer you can enjoy industry leading response times, first time fix resolution, customer service and proactive monitoring of your network and equipment. To ensure your systems stay up to date and are secure, we include 24/7/365 network monitoring, software updates and patch management as standard.
Proactive Account Management And Consultancy
We proactively meet with you on a regular basis to ensure your IT strategy is aligned with your key business objectives and our approach is to communicate clearly without any technical jargon. The IT world moves at a fast pace; technology and goals are constantly evolving and we are here to make sure you stay on track with IT policies and procedures.
OUR SERVICES
How We Contribute To The Transformation Of Your Business
Fully Managed IT Support
Ideal for customers with little or no internal IT expertise. A fully managed IT Support service covering all aspects of IT from end user support to server management, cyber security and disaster recovery. This is ideal for small/medium size businesses with less than 250 employees, who want to focus on their core business.
Project Work And Consultancy
Ideal for customers who require support with one-off projects such as data migration, Microsoft SharePoint, server upgrades, mass deployment or office relocations.
Co-Managed Service
Ideal for organisations with internal IT expertise and the in-house capability to manage end users, but need help with network infrastructure (servers, firewalls, and switches), IT strategy, policies, and procedures, and cover during busy periods and holidays.
Round-The-Clock Rapid Response
For organisations that require around the clock cover, we offer Artemis Enhanced Care which provides extended hours of support as required. We treat every request with urgency and provide solutions to minimise disruptions to your business.
