Privacy Policy

Artemis Privacy Notice (V1)

Artemis Network Services ltd (“Artemis”, “us”, “we”, “our”) is committed to protecting your privacy. This Privacy Notice (“Notice”), explains our privacy practices and provides information on how and why we collect, use and share your personal data through our interaction with you and through our products and services and, when you visit our website, available at

The policy also describes your choices regarding use, access, deletion and correction of your personal information. Our Privacy Notice applies to customers (including customer’s end users) and users (all other individuals who use the Artemis products, services or website) provide directly to us when they use our website, products or services.

Information we collect

We collect information which you provide directly to us when you use our website, products or services. The types of personal information we may collect directly from you include email addresses, postal addresses, phone numbers, employee names, usernames, information about the type of service required, marketing preferences, job titles, transactional information (including services purchased), as well as any communications, inquiries, contact or other information you choose to provide during your use of the services.

When you provide personal information, we will only use this information for the specific reason for which it is provided. If you believe that one of your contacts has provided us with your personal information and you would like to request that it be removed from our database, please contact us at

Information we collect from third parties

We may collect the names, email addresses, phone numbers, postal addresses and city of residence of individuals from third parties to market our products / services to these individuals. This collection of information and marketing is always carried out in compliance with applicable law.

We may receive personal information about you from other sources, including publicly available databases or third parties from whom we have purchased data, and combine this data with information we already have about you, in accordance with applicable laws. This helps us to update, expand and analyse our records, identify new customers, and provide products and services that may be of interest to you.

Information we use

We may use the information we collect from you for a range of purposes, including to:

Administer, operate, protect and maintain the website, our products or services; process and complete transactions, and send related information, including transaction confirmations and invoices. Manage and improve your use of the website, products and services; prepare and provide you testimonials regarding the website, products and / or services; to help deliver our website, products, or services to customers for service and support; Investigate and prevent fraudulent activities, unauthorised access to the website, products or services, and other illegal activities; to help personalise your experience and retarget you for advertising purposes; for any other purposes about which we notify and receive your consent from you; Respond to inquiries and requests and to provide you with information and access to resources that you have requested;

Analyse and aggregate your use of the website, products or services for trend monitoring, marketing advertising purposes; and Send you technical alerts, usage alerts, updates, security notifications, and administrative communications.

We and our third-party marketing service providers may also use the information customers send to us for our marketing purposes, if this is in accordance with your marketing preferences and applicable law. However, you may opt out of our marketing. For further information, see the “Unsubscribe from Our Mailing List” section below.

We will normally collect personal information from you only where we have your consent to do so, where we need the personal information to perform a contract with you, or where the processing is in our legitimate interests and not overridden by your data protection interests or fundamental rights and freedoms. In some cases, we may also have a legal obligation to collect the personal information in question.

If we ask you to provide personal information to comply with a legal requirement or enter into a contract with you, we will make this clear at the relevant time and advise you whether the provision of your personal information is mandatory or not (as well as of the possible consequences if you do not provide your personal information).

Similarly, if we collect and use your personal information in reliance on our or a third party’s legitimate interests and those interests are not already listed above (see “Information We Use” section), we will make clear to you at the relevant time what those legitimate interests are.

If you have questions about or need further information concerning the legal basis on which we collect and use your personal information, please contact us using the contact details provided under the “Contact Us” section below.

Sharing and disclosure of information to third parties

We may share and disclose your information we collect with the following third parties:

Business partners, contractors, vendors, and authorised third-party agents, to operate, deliver, improve and customise our services, provide support and technical services; send marketing and other communications related to business; law enforcement agencies, regulatory or governmental bodies, or other third parties in order to respond to legal process, comply with any legal obligation; protect or defend our rights, interests or property or that of third parties; prevent or investigate wrongdoing in connection with the Website, Products or our Services; Any third parties in connection with prospective or actual, sale, merger, acquisition, financing or reorganisation of our business.

Your privacy rights

Where we process personal information collected via our website or products or via our services for our own account management, billing or marketing purposes and where required by applicable law, we provide individuals with the opportunity to access, review, modify, and delete any such personal information that we process.

If you are from the EEA, you may have broader rights to access and delete your personal information, to object to or restrict processing of your personal information, or request portability of your personal information. To make such requests, you can send an email to or write to us at the mailing address in the “Contact Us” section below. We will consider and handle all requests in accordance with applicable laws.

If we have collected and processed your personal information with your consent, then you can withdraw your consent at any time. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect processing of your personal information conducted in reliance on lawful processing grounds other than consent.

You also have the right to complain to your local data protection authority at any time. In general, when processing personal information to provide our services, we do so only on behalf of our EEA customers and in accordance with their instructions. This means that if you wish to access, review, modify or delete any personal information we process on behalf of an Artemis customer, under applicable EEA law or otherwise, you should contact that customer with your request. We will then help them to fulfil that request in accordance with their instructions.

Third party sites

This Notice does not apply to, nor are we responsible for, the privacy, information or other practices of any third parties, including any third party operating any site or service to which the website links including but not limited to social media sites. The inclusion of a link on the website does not imply our endorsement of the linked site or service.

Blogs and forums

Our website may offer publicly accessible blogs or community forums. You should be aware that any information you provide in these areas is public and may be read, collected, and used by others who access them and may remain on the public forum indefinitely. To request removal of your personal information from our blog or community forum, contact us at In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why. We encourage all users to exercise caution when providing personal information in blogs and community forums.


Keeping your information secure is important to us. We maintain a variety of appropriate technical and organisational safeguards to protect your personal information both during transmission and once it is received. Artemis has no control over or responsibility for the security or privacy policies or practices of other sites on the Internet you might visit, interact with, or from which you might buy products or services, even if you visit them using links from our website.

Please note that no website, mobile app or service is completely secure and so, while we endeavour to protect our Customers’ information using the measures described above, we cannot guarantee that unauthorised access, hacking, data loss or a data breach will not occur.

Data retention

We will retain your personal information for no longer than is necessary to fulfil the purposes for which the information was originally collected unless a longer retention period is required or permitted by law, for legal, tax or regulatory reasons, or other legitimate and lawful business purposes. Where we have no ongoing legitimate business need to process your personal information, we will either delete or anonymise it.

Children’s privacy

Artemis does not provide products or services that are designed for use by children under the age of 16, or knowingly collect personal information from or about children under the age of 16. If you believe that a child under the age of 16 has disclosed personal information to Artemis, please contact

Changes to notice

If we change our Notice, we will post those changes on this page in addition to updating the “Last Updated” date at the top of this webpage. If we make changes, we will notify you more directly, for example by posting a notification or message on the Website or by emailing you prior to such changes taking effect. We encourage you to review this Notice regularly to stay informed of the latest modifications.

Contact us

If you have any questions, comments or concerns about this Notice, please email us at Or, you can write to us at:

Data Protection Officer
Artemis Network Services limited
147a High Street
Waltham Cross

Tel: 0203 326 5500