Flexible support plans to meet your business requirements; enjoy the peace of mind of a fixed monthly fee or pay as you use. Benefit from our standard help desk hours (8.30am to 5.30pm, Monday to Friday), or upgrade to Enhanced Care, with around the clock support.
Our fixed monthly support plans include unlimited remote and on-site support by phone, email, web, and chat. Check the status of your tickets, approve works, and download invoices from our online customer portal.
As an Artemis customer you can enjoy industry leading response times, first time fix resolution, customer service and proactive monitoring of your network and equipment. To ensure your systems stay up to date and are secure, we include 24/7/365 network monitoring, software updates and patch management as standard.
We proactively meet with you on a regular basis to ensure your IT strategy is aligned with your key business objectives and our approach is to communicate clearly without any technical jargon. The IT world moves at a fast pace; technology and goals are constantly evolving and we are here to make sure you stay on track with IT policies and procedures.
Ideal for customers who require support with one-off projects such as data migration, Microsoft SharePoint, server upgrades, mass deployment or office relocations.
Ideal for organisations with internal IT expertise and the in-house capability to manage end users, but need help with network infrastructure (servers, firewalls, and switches), IT strategy, policies, and procedures, and cover during busy periods and holidays.
For organisations that require around the clock cover, we offer Artemis Enhanced Care which provides extended hours of support as required. We treat every request with urgency and provide solutions to minimise disruptions to your business.
