Case Study

Artemis implemented an innovative, fully managed voice and data solution including Cloud Telephony, IT Managed Services, Cloud Data Backup, and a Software Defined Wide Area Network (SD-WAN) solution.

What working challenges were you previously experiencing?

“BCR Infinity Architects were a small firm growing quickly through company merger. Our Telecoms and IT services were with three separate suppliers. The IT was not set up to communicate between our our two offices in Cambridge and Bury St. Edmunds and we had two servers. We wanted to rationalise suppliers, to work seamlessly between offices. And to work with a partner who could respond promptly and provide us with the solutions we required.

How would you describe the customer experience you receive from Artemis?

“Artemis provide us with a professional experience, we are very happy with the service we receive. We communicate between the offices with ease now, this is so much better.”

How would you rate their service?

“I rate the service as 5/5. We require both 1 to 1 and more globalised support, Artemis is always responsive.”

BCR Infinity Architects are a RIBA Chartered Practice and was formed in 2018 with the merger of Barber Casanovas Ruffles Architects and Infinity Architects after two years of successful collaboration. They approach each project with the benefit of 30 years’ worth of knowledge and experience of working in multiple sectors.

“Artemis have been responsive when needed and were very open to working in a way that was complimentary to our business. The IT support has been stand out for us, the response is both calm and logical when we have needed specific help over and above day to day queries.”

Aoife O’Gorman, Managing Partner

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