What is Microsoft Direct Routing

Inclusive calls to UK landlines and mobiles, enhanced call control features and carrier grade infrastructure. Maximise value from your Microsoft Teams environment.

Microsoft Teams Direct Routing is the flexible, accessible, and cost-effective alternative to Microsoft Calling Plans allowing you to make calls external to your business from Microsoft Teams.

Any company using Microsoft Teams as their unified communications tool can implement Direct Routing from Artemis as their preferred provider for voice and benefit from cost savings, increased functionality and support for migration.


What is required to enable Direct Routing?

For an organisation to enable Direct Routing, the following components are required:

– Microsoft 365 or Office 365 license including Teams

– Microsoft Phone System (without calling plan) add-on

– An Internet connection


What are the features and benefits of direct routing?

No need to pre-pay for calls

We charge you a simple pence-per-minute rate for any calls outside your bundle. Microsoft Calling Plans require prepayment for the same service.

Flexible number presentation

With us you can customise calling line ID, so your customers see what you want them to see. This isn’t possible with Microsoft Calling Plans.

Easy integration

With us you don’t need to learn any new technologies or worry about integration: our systems are simple, easy, and don’t require Powershell.

More features at your fingertips

We offer call logging, call barring, call forwarding and optional call recording – all as standard! Microsoft Calling Plans don’t.

Secure, Stable and Strong

Our service is backed by 99.95% service guarantees, as well as Fraud Spend limits to protect your customers. This is safer than Microsoft Calling Plans.

Call anyone, anywhere, anytime

We support all types of calls, to all users, at all times. Our service teams are always available, ready to fix any issues as soon as they arise.

Find out more about Microsoft Teams Direct Routing from Artemis


If Microsoft Direct Routing is something your business is interested in, you can discuss any requirements or questions you have with one of our experts on 020 3326 5500

Comments are closed.