What is Microsoft Direct Routing

Inclusive calls to UK landlines and mobiles, enhanced call control features and carrier grade infrastructure. Maximise value from your Microsoft Teams environment.

Microsoft Teams Direct Routing is the flexible, accessible, and cost-effective alternative to Microsoft Calling Plans allowing you to make calls external to your business from Microsoft Teams.

Any company using Microsoft Teams as their unified communications tool can implement Direct Routing from Artemis as their preferred provider for voice and benefit from cost savings, increased functionality and support for migration.


What is required to enable Direct Routing?

For an organisation to enable Direct Routing, the following components are required:

– Microsoft 365 or Office 365 license including Teams

– Microsoft Phone System (without calling plan) add-on

– An Internet connection


What are the features and benefits of direct routing?

No need to pre-pay for calls

We charge you a simple pence-per-minute rate for any calls outside your bundle. Microsoft Calling Plans require prepayment for the same service.

Flexible number presentation

With us you can customise calling line ID, so your customers see what you want them to see. This isn’t possible with Microsoft Calling Plans.

Easy integration

With us you don’t need to learn any new technologies or worry about integration: our systems are simple, easy, and don’t require Powershell.

More features at your fingertips

We offer call logging, call barring, call forwarding and optional call recording – all as standard! Microsoft Calling Plans don’t.

Secure, Stable and Strong

Our service is backed by 99.95% service guarantees, as well as Fraud Spend limits to protect your customers. This is safer than Microsoft Calling Plans.

Call anyone, anywhere, anytime

We support all types of calls, to all users, at all times. Our service teams are always available, ready to fix any issues as soon as they arise.

Find out more about Microsoft Teams Direct Routing from Artemis


If Microsoft Direct Routing is something your business is interested in, you can discuss any requirements or questions you have with one of our experts on 020 3326 5500

What is 5G and what are the benefits?

Talk of 5G has been going on for a while now, with a lot of excitement around what it can deliver, mixed with some controversy along the way as well. Although full deployment can take time and we’re not there yet, what is agreed is that 5G will certainly greatly change both social and business interactions.

It is expected that businesses will pick up on 5G much faster than its 4G predecessor, with predictions of 2.8 billion subscriptions in five years (30% of all mobile subscriptions at that time).

The global pandemic has created a situation where more people are having to use online services for work, e-commerce, learning, entertainment and communicating with family and friends. This has resulted in a lot more data traffic being generated and higher demand from people for a better network experience. 5G can provide this!

The three main benefits of 5G:

  • Speed: 10x faster speeds with the ability to download files in seconds
  • Lower latency: increasing productivity and providing a seamless experience
  • Connectivity: reliability like you’ve never seen before, connecting at real-time speeds


How will 5G impact businesses?

Overall performance upgrades

The speed increase from 5G will be of great service to many businesses allowing complex processes to be performed much faster and smoother. This will have a knock-on effect on the consumer experience and what businesses are able to deliver.

A further push to digitalization

With the pandemic making some traditional methods of shopping and accessing services more difficult, its clear that businesses becoming even more digital is inevitable. Businesses will become more creative with their mobile apps and websites, being able to stream videos in real-time and incorporate augmented reality.

Better customer service

There will be many ways in which businesses will be able to improve customer service. From understanding customer needs better and reacting in real-time, to implementing video calling and improved website capabilities. Machine learning technology will be improved through faster network speeds so that more consumer information can be collected contributing to generating a unique customer experience.

Improved security

With the increase in the data coming through due to faster networks, fraud prevention systems will be able to quickly identify fraudulent transactions, protecting businesses and consumer losses.

With the deployment of 5G mobile networks currently in progress, it hopefully won’t be a long wait until all businesses can begin to look at how they can develop strategies for the implementation of 5G technology.

If 5G is something your business is interested in, you can discuss any requirements or questions you have with one of our experts on 020 3326 5500


ISDN Switch Off 2025

The ISDN switch-off is something that is gaining momentum in the telecommunications industry. Everyone’s been talking about it for a while, but now companies across all sectors are starting to get themselves prepared and investigating what changes they will need to make, and how they can get ready with minimal impact to their business. The Openreach ISDN switch off announcement in 2015 made it clear that they would stop taking new ISDN orders in 2020, with a view to switching-off and deactivating its ISDN network completely in 2025. This means that all copper services currently used for voice will stop working from this point – ISDN, PSTN and Multi-line. The copper will remain but just for data services like FTTC, which is fibre from the green cabinet and copper to your premises.

What is ISDN?

ISDN stands for integrated service digital network. ISDN is a digital line that runs through copper wiring. It was a lot faster than traditional analogue lines and could be used for data as well as carrying voice calls. The main issue with ISDN is that it relies on physical infrastructure, the copper lines, which can be costly to maintain.

What is the ISDN Switch off?

The telephone network in the UK has been in use since 1876 and has become old, tired and increasingly costly to maintain or to fix when things break. It is being replaced with modern technology fit for the digital world we now live in. ISDN phase-out will be completed by December 2025, following this there will no longer be the traditional copper lines in working use for voice.

What do I need to do if I have an ISDN line?

If you currently have an ISDN line, you will have to upgrade your telephony by December 2025. With modern technology, telephone services no longer have to rely on the ageing copper infrastructure. Services can now be provided using Voice over Internet Protocol (VoIP). However, for your new VoIP system to work effectively, you’ll need a quality internet connection so that your solution can run seamlessly, our connectivity solutions can provide you with increased speed and intelligence.

Although you don’t currently have to do anything, be aware that when your contract is up for renewal you may want or have to switch to a hosted telephony system. If you are looking into future-proofing your business now, you will need to ensure you have a business-grade broadband solution. We can help you to assess your hosted options and ensure you are getting the most of your services. 40% of the UK market has already recognised that switching to a VoIP solution provides a number of key benefits, so its more than likely that the change will bring a number of commercial, technical and collaborative working improvements.

What happens in 2023?

September 2023 will see Openreach issue a full ‘Stop Sell’ of new supply and there will be no new lone installation for ISDN.

What happens in 2025?

It will be imperative that you switch to an alternative solution by this date, in order to avoid being left without a service. Your provider should be aiming to migrate all services and offer alternative solutions. At Artemis, we will be helping our customers to find the best solution to suit their individual situations by assessing their business requirements and using our independent status to offer a bespoke solution.